Scene Response
The UCAN team can be summoned by physicians and hospital staff or by authorized industrial and public safety personnel such as police officers, fire fighters, paramedics and other emergency medical personnel. The toll-free number (1-800-621-7827) is answered by trained aeromedical communication specialists 24 hours a day.
Either the receiving or referring hospital staff or physician, can request UCAN’s services when a patient requires specialized transport to, or from, an emergency room, intensive care unit, nursery or other in-patient unit. Emergency personnel may request UCAN directly to the scene of an emergency.
The UCAN Communication Specialist will obtain initial medical and landing zone information, and immediately dispatch the flight crew. See below for specific information you will be asked to provide, as well as directions for preparing your patient for air transport.
At the time of request, provide UCAN with the following information:
Requesting A Scene Response
1) At the time of request, provide UCAN with the following information:
- Your name
- Name of your agency or department
- Phone number or radio frequency/PL tone
- Type of accident/incident
2) Location of accident:
- Where it is in relation to the closest hospital?
- Where it is in relation to MAJOR intersections or landmarks?
- Where is the closest MAJOR city?
- Where it is in relation to your fire house?
3) Number of victims requiring air transport and their approximate age(s) and weight(s)
- Brief patient information
- Location of anticipated landing site and ground contact
- Radio frequency, PL tone and ground contact/agency
- EMS Resource hospital (medical control of the scene)
- Anticipated receiving hospital / trauma center
Requesting An Interfacility Transport
At the time of request, provide UCAN with the following information:
- Your name, name of your hospital, and phone number
- Patient’s name, age, weight and diagnosis
- If a cardiac patinet, is the patient on a balloon pump or cardiac assist device. If “yes” what brand?
- Patient’s vital signs, airway management, IVs, etc.
- Name of receiving hospital, unit and physician, if known
- Location of patient: ER, ICU, OR, etc.
- Name of referring physician
Print Air Medical Transport Criteria forms
- Trauma Patient Transport Criteria (PDF)
- Adult Medical Patient Transport Criteria (PDF)
- Pediatric Medical Patient Transport Criteria (PDF)